Archive for the ‘Open letter’ Category
Sean O’Brien, President & CEO
Reliance Home Comfort
P.O. BOX 2305
Oshawa, ON L1H 7V5
8 July 2017
RE: Issue on 8 July 2017
Dear Mr. O’Brien,
After having issues with my central air conditioner for a few days, yesterday I went online to your website to book an appointment. Your website told me someone would be here between 11 am and 6 pm. (Though, it may have said 1 pm and 6 pm.) However, 6 pm arrived and your technician had not. I called your phone number and they told me they had no record of my appointment
I asked to speak with a Manager, but that was not done. I was told one would call me back in an hour, but that too never happened.
After I started posting complaints online, your employee Penny got involved. She put up a valiant effort and deserves a huge raise, but at that point, I was beyond livid at all the broken promises that I went and found a competitor of yours to rescue the remainder of my weekend.
I am quite frustrated Mr. O’Brien because I waited around for hours like one might for Rogers or Bell, and like those companies, no one showed up. Is this how you run your business? Letting paying customers to wait around for hours and then when you don’t show we then compare you to two of Canada’s historically reprehensible companies? For the record, I use neither of them. For the record, I will not use your company either – now or in the future.
You seem to have a big culture problem with your company, Mr. O’Brien. While researching whom the President of Reliance Home Comfort was, I came across a 2014 press release admitting a penalty by the Competition Bureau. If you don’t wish to loose more customers, I suggest you start at the top. Also, fix your website scheduling system.
Peter V. Tretter
In Canada, we are generally considered to be a democracy. In Ontario, it is municipal election time in every municipality.
We get to vote for the Mayor, City Council, School Board, Hob Goblin, Batman, etc.
Ok, we don’t really get to vote for Batman.
Recently I was telling a few people why I would not be voting for Barrie’s current Mayor Jeff Lehman. A few people told me I was not voting for him for the wrong reasons. However, at the end of the day, those reasons are my own, and we still live in a democracy. I could be totally lying, since it’s a secret ballot, and still vote for him. (Won’t happen, but theoretically it could.)
I think dialogue is a wonderful thing, but we shouldn’t discourage people from voting for someone – because they’re voting!! I would rather have someone vote for the “WRONG PERSON”, than not vote at all.
11 September, 2014
Janice Skot, President & CEO
Royal Victoria Regional Health Centre
201 Georgian Drive
Barrie, Ontario L4M 6M2
RE: Renal services at RVH
Dear Ms. Skot,
Have you ever had to undergo long-term treatment for an ailment like cancer, or dialysis for failing kidneys?
I have been a renal patient for approximately 30 years. I have been to a number of renal clinics, from the Hospital for Sick Children, to The Ottawa Hospital, to yours; and seen the various models, and services. What RVH currently offers is, in my opinion, both a blessing and a curse.
The other day I had to visit RVH to have a blood transfusion in the medical treatment clinic. It was a very nice clinic, with three nice nurses. At any other hospital, I could simply have had that transfusion during my dialysis treatment. I already spend upwards if 12 hours a week at medical treatment, I don’t really enjoy spending extra time on top of that, when a volunteer could simply have gotten into a cab, and brought it over to the dialysis unit. Or RVH could do this new, and novel approach many hospitals are practicing – by putting the dialysis unit in the main hospital.
Why is this not a priority?
In many ways, I love that the dialysis unit is separate. You’re saving me a ton of money on parking. But then you go and try to gouge me by paying to watch your TV. I haven’t spent a dime on it. (I choose not to watch it.) As far as I am aware, RVH is the only hospital in Ontario to charge its dialysis patients to watch TV. We have no choice but to be there three times a week, and you want to nickel and dime us?
Ultimately, however, Barrie as a city has approximately 135,711 residents, according to the 2011 census. Kingston, Ontario as a city has approximately 123,363. Kingston General Hospital has a renal transplant program. Why does RVH not have one? And don’t use us not having a University as an excuse. RVH could easily partner with the University of Toronto like you already have for the family medicine program.
As a result of this situation, I would like you and RVH to make renal services a priority. Start now to bring a transplant program to RVH in the next 5 – 10 years. At the end of the day, Ms. Skot, it’s go time!
Peter V. Tretter
P.S. Could you please do something about all those styrofoam cups that end up in the landfill? Perhaps by replacing them with paper cups that can be recycled? Thank you.
I have been a Telus Mobility customer on and off for the last 15 years, and most recently for the last three. I enjoy your coverage areas, and prices for tablets.
But Telus, you and I aren’t going to be BFF’s much longer. I’m sorry, but it will probably have to change. Our relationship that is.
I signed up for pre-authorized payments to my credit card. So my bill is paid in full, on time, every month. Not once have I ever been late with a payment.
Apparently you decided that wasn’t good enough for you, and so now according to your email, you are going to charge my credit card 10 days in advance of the billing date.
I don’t pay any bill that early. It’s rude for you to assume that I’d agree to that. And when I called to complain – I got nowhere. The manager who called me back refused to leave a callback number.
So now I am going to shop for a new provider. Possibly Bell or Rogers. Maybe Wind because I know about the letter’s you’ve written to the CRTC opposing competition.
So take this letter to heart, and change. Now. Before you die of old age. As a Pastor once said, “We’re all terminal.”
Peter V. Tretter
P.S. I ask friends, and family to please share this article on their social networks!!
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