• My Experience with Reliance Home Comfort

    Date: 2017.07.08 | Category: Open letter | Tags: ,,,,,

    Sean O’Brien, President & CEO
    Reliance Home Comfort
    P.O. BOX 2305
    Oshawa, ON L1H 7V5

    8 July 2017

    RE: Issue on 8 July 2017

    Dear Mr. O’Brien,

    After having issues with my central air conditioner for a few days, yesterday I went online to your website to book an appointment. Your website told me someone would be here between 11 am and 6 pm. (Though, it may have said 1 pm and 6 pm.) However, 6 pm arrived and your technician had not. I called your phone number and they told me they had no record of my appointment

    I asked to speak with a Manager, but that was not done. I was told one would call me back in an hour, but that too never happened.

    After I started posting complaints online, your employee Penny got involved. She put up a valiant effort and deserves a huge raise, but at that point, I was beyond livid at all the broken promises that I went and found a competitor of yours to rescue the remainder of my weekend.

    I am quite frustrated Mr. O’Brien because I waited around for hours like one might for Rogers or Bell, and like those companies, no one showed up. Is this how you run your business? Letting paying customers to wait around for hours and then when you don’t show we then compare you to two of Canada’s historically reprehensible companies? For the record, I use neither of them. For the record, I will not use your company either – now or in the future.

    You seem to have a big culture problem with your company, Mr. O’Brien. While researching whom the President of Reliance Home Comfort was, I came across a 2014 press release admitting a penalty by the Competition Bureau. If you don’t wish to loose more customers, I suggest you start at the top. Also, fix your website scheduling system.

    Sincerely yours,

    Peter V. Tretter