Posts Tagged ‘Complaint’

  • My Experience with Reliance Home Comfort

    Date: 2017.07.08 | Category: Open letter | Response: 0

    Sean O’Brien, President & CEO
    Reliance Home Comfort
    P.O. BOX 2305
    Oshawa, ON L1H 7V5

    8 July 2017

    RE: Issue on 8 July 2017

    Dear Mr. O’Brien,

    After having issues with my central air conditioner for a few days, yesterday I went online to your website to book an appointment. Your website told me someone would be here between 11 am and 6 pm. (Though, it may have said 1 pm and 6 pm.) However, 6 pm arrived and your technician had not. I called your phone number and they told me they had no record of my appointment

    I asked to speak with a Manager, but that was not done. I was told one would call me back in an hour, but that too never happened.

    After I started posting complaints online, your employee Penny got involved. She put up a valiant effort and deserves a huge raise, but at that point, I was beyond livid at all the broken promises that I went and found a competitor of yours to rescue the remainder of my weekend.

    I am quite frustrated Mr. O’Brien because I waited around for hours like one might for Rogers or Bell, and like those companies, no one showed up. Is this how you run your business? Letting paying customers to wait around for hours and then when you don’t show we then compare you to two of Canada’s historically reprehensible companies? For the record, I use neither of them. For the record, I will not use your company either – now or in the future.

    You seem to have a big culture problem with your company, Mr. O’Brien. While researching whom the President of Reliance Home Comfort was, I came across a 2014 press release admitting a penalty by the Competition Bureau. If you don’t wish to loose more customers, I suggest you start at the top. Also, fix your website scheduling system.

    Sincerely yours,

    Peter V. Tretter

  • Why @Kobo is full of it. #fail

    Date: 2014.04.17 | Category: Articles, eBooks, Reading | Response: 0

    Once upon a time, I had a Sony e-Reader, I had gotten through the Airmiles reward program. It was a great e-Reader, but I soon upgraded to a Kobo. Since then I’ve upgraded to the Kobo Aura HD.

    Kobo Aura HD

    Then it was recently announced that Sony was getting out of the e-Reader business, and that my library would be transferred over to Kobo.

    Oh did I ever rejoice.

    It was a very happy day, now I can sync those books with the iPad app, and the android app. I was ecstatic.

    Then I got the link. The lovely link to transfer over my books. Should have been easy.

    It wasn’t.

    About half of my library was moved over, the rest weren’t under the explanation that Kobo didn’t sell them, and thus couldn’t put them in my library. Ok, no big deal. I already have them on my hard drive, I’ll live.

    Then I uncovered the lie – some of those books were available in the Kobo library. So I submitted a ticket. In the end they can’t put those books in my library for free because… they’re the wrong format. PDF vs ePub. So because of it being PDF, I get screwed out of it being in my library, and thus have to manually load it onto my Kobo.

    If the company makes a promise, they should keep it. This is just another epic fail that is making me reconsider this company.

    The other factor – Kobo is challenging a Competition Bureau deal worked out with 4 publishers to end the ban on coupon codes when you buy their books. I’ve long hated that I can’t use coupon codes on Kobo, and I’m on the border… of switching to a Kindle.

    So Kobo, get your act together, or you’ll lose my business, and I will stop recommending you to everyone who will listen. In fact, I’ll specially tell them to never buy or shop from Kobo.

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  • Why @GeorgianCollege needs to be held accountable.

    Date: 2013.02.28 | Category: Articles | Response: 0

    This is a Computer Fundamentals class taking a...

    This is a Computer Fundamentals class taking an exam. (Photo credit: Wikipedia)

    The good news is I passed the Investment Funds in Canada exam!!

    The bad news is I had a terrible experience after writing the exam at Barrie’s Georgian College.

    So after writing the exam, I was feeling pretty good. Proud of myself. I got in my car to leave, and stopped at the gate to pay my $5. The gate didn’t open. It didn’t like any of my coins. In fact there were other coins in the coin return. I tired all of them, then I pressed the button for the parking guy.

    First thing out of the guy’s mouth (over the intercom) is to try to accuse me of stealing. He did let me and my car go, and the money was left behind, but if the College had bothered to keep it’s equipment in top condition and/or up-to-date, none of this would have happened.

    But that’s not why I think Georgian College should be held accountable. Yes it was a shitty experience, so I wrote a letter to the Manager at the Parking Office. After a week I had no reply, so I sent a copy to the College’s Public Relations department, and after another week, still no reply.

    The Ontario Ombudsman has been lobbying the provincial government to gain authority to investigate the “MUSH” sector, which is colleges, universities and hospitals. Ontario is the only Canadian province where their Ombudsman CANNOT investigate this sector.

    It’s about time this changed, and about time the College replied to my letter.

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